Privacy Policy

1. Information We Collect

• ●Account & Order Information: When you shop or create an account, we collect your name, email, mobile number, delivery address, and billing address.
• ●Payment Information: We collect payment details such as card information, UPI IDs, or bank details when you make a purchase. However, we do not store your full payment credentials — they are securely processed by our payment gateways (Razorpay, PayPal, etc.).
• ●Device & Usage Data: We automatically collect information like your IP address, browser type, device type, and how you interact with our website (pages visited, time spent, etc.).
• ●Cookies & Tracking Technologies: We use cookies to improve your shopping experience, remember your preferences, and understand user behavior. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

• ●To process your orders, deliver products, and provide customer support.
• ●To send you order updates, shipping confirmations, and promotional offers (only if you opt in).
• ●To improve our website, personalize your experience, and analyze shopping patterns.
• ●To prevent fraud, ensure security, and comply with legal obligations.

3. How We Share Your Information

• ●Third-Party Service Providers: We share your data with trusted partners for payment processing, shipping, email delivery, and analytics.
• ●Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights.
• ●Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction.
• ●We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security

We implement robust security measures to protect your information. Your data is encrypted during transmission using SSL/TLS technology. Access to your personal data is restricted to authorized personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a user of Shivvastram, you have the right to:

• ●Access, update, or delete your personal information anytime from your account.
• ●Opt out of promotional emails and marketing communications at any time.
• ●Request a copy of the data we hold about you (subject to legal limitations).
• ●Withdraw consent for data processing (where applicable) without affecting the lawfulness of processing based on consent before withdrawal.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we may still retain certain data as required by law or for legitimate business purposes.

7. Cookies & Tracking

We use cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can control cookie preferences through your browser settings. Blocking cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. Please review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: