Terms and Conditions

1. Definitions

• ●"We", "Us", "Shiv Vastram" – The owner and operator of the Website.
• ●"You", "Customer" – Any person visiting the Website or making a purchase.
• ●"Products" – Sarees, kurtis, suit sets, lehengas, etc., displayed on the Website.

2. Account Registration

• ●You must be 18 years or older to create an account.
• ●Provide accurate, complete, and current information during registration. Keep your login credentials confidential; you are responsible for any misuse.
• ●We reserve the right to suspend or terminate any account at any time without prior notice or reason.

3. Products and Orders

• ●All products are subject to availability. We may discontinue any product without notice.
• ●Ensure correct quantity, size, color, and delivery address while placing an order. After confirmation, changes may not be possible.
• ●We reserve the right to refuse any order without reason (e.g., out of stock, payment failure, suspicious activity). In such cases, the amount will be refunded.

4. Pricing and Payment

• ●All prices are in Indian Rupees (INR) and may include or exclude taxes as indicated.
• ●We reserve the right to change prices, but once an order is placed, you will not be charged extra (unless there is a clear pricing error).
• ●Pay through our secure gateway. The payment information you provide must be correct and valid.

5. Shipping and Delivery

• ●We deliver to select pin codes within India. Exact charges and estimated time will be shown at checkout.
• ●Delivery times are in working days; we are not liable for unforeseen delays.
• ●If the package arrives damaged, immediately record a video and take photos, and notify us within 24 hours.

6. Cancellation and Returns

• ●Orders can only be cancelled if still in "Processing" status. Once shipped, cancellation is not possible.
• ●Within 48 hours of delivery, you may request a return if the product is damaged, incorrect, or significantly different from the image. Return with tags and original packaging.
• ●Once the return is approved, the refund will be processed to the original payment source within 7–10 working days.
• ●For "change of mind" or "size issue" returns, please refer to our separate Return Policy.

7. Intellectual Property

All content on this Website — text, images, logos, graphics, designs — is our property or that of our licensors. Reproduction, distribution, or commercial use without explicit written permission is strictly prohibited.

8. User Conduct

• ●Use the Website only for lawful purposes. Do not post harmful, abusive, or fraudulent content.
• ●Do not attempt to breach our site's security, send viruses, or gain unauthorized access.

9. Disclaimer and Limitation of Liability

• ●Actual product colors and textures may slightly differ from display images due to screen settings.
• ●Our website and services are provided "as is". We shall not be liable for any indirect, incidental, or consequential damages.
• ●In any case, our total liability will not exceed the amount you paid for the specific order in question.

10. Privacy

Your personal information will be used in accordance with our Privacy Policy, which forms an integral part of these Terms.

11. Third-Party Links

Our site may contain external links for convenience. We are not responsible for their content or availability.

12. Governing Law and Jurisdiction

These terms shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in [Your City, State].

13. Changes to Terms

We may modify these terms at any time. The updated version will be posted here with the revision date. Please check regularly.