Shipping & Delivery Policy

1. Where We Deliver

• ●Currently, we serve thousands of pin codes across India.
• ●Enter your pin code at checkout to instantly know if your area is serviceable.
• ●If your location isn’t covered, let us know — we’ll try to help find a nearby alternative.

2. Delivery Time

We value your time, so every step is time‑bound:

• ●Processing: 1–2 business days (Monday to Saturday) to carefully pack and dispatch.
• ●Transit: After dispatch —
  • ◦ Metro cities: 3–5 business days
  • ◦ Smaller towns & remote areas: 5–10 business days
• ●Total estimate: 4 to 12 business days from order to doorstep.
• ●During festivals or big sales, please allow an extra 2–4 days. Thank you for your patience and love!

3. Order Tracking

• ●As soon as your package ships, you’ll receive a tracking number and link via email and SMS.
• ●You can also visit the "My Orders" section on our website anytime for live status.
• ●Sometimes it takes up to 24 hours for the courier’s system to update — don’t worry, just wait a little.

4. At the Time of Delivery – What to Check

• ●Examine the outer packaging. If it looks torn, wet, or heavily damaged, click photos before opening.
• ●Record a short unboxing video — this is your strongest proof. Claims without video will not be accepted.
• ●If the inner product is damaged or wrong, notify us within 48 hours. We’ll help promptly as per our Return Policy.

5. Delivery Attempts & Missed Delivery

• ●Our courier partners deliver between 9 AM and 7 PM.
• ●If you’re unavailable, they will make two more attempts.
• ●After three failed attempts, the package returns to us. We’ll contact you for a re‑delivery arrangement. If no response is received, the order will be cancelled and a refund processed as per policy.

6. When Delays Can Happen

We genuinely try to avoid delays, but some things are beyond our control:

• ●Natural calamities — heavy rain, floods, storms, earthquakes.
• ●Strikes, lockdowns, or government restrictions.
• ●Unexpected technical issues at the courier company.
• ●Incorrect or incomplete address / phone number.
• ●Customer not available or refusing delivery.

In such situations, extra time may be needed. We apologise in advance and promise to keep you informed every step of the way.

7. International Delivery

At the moment, we only ship within India. International shipping is not yet available.

8. Need to Change Address?

• ●Within 24 hours of order confirmation, contact our support team — we’ll do our best to update the address.
• ●Once the order is shipped, address changes are not possible. So please double‑check the address while placing the order.