Return & Exchange Policy

– Shiv Vastram –

We want your shopping experience to be pleasant every step of the way. This policy clearly explains when you may return a product, how refunds and exchanges work, and who bears the costs in each situation. Please read it carefully.

1. Return Eligibility

●A return request must be raised within 48 hours (2 days) of delivery.
●The item must be unused, unwashed, stain‑free, odour‑free, and in brand‑new condition.
●All original tags, labels, and packaging must be intact.
●Blouse piece (if attached), dupatta, or any free gift item delivered with the product must also be returned.

2. When Returns Are Accepted

●The product is damaged, torn, stained, or has poor finishing.
●A wrong product was delivered (different size, colour, or design from your order).
●The item is significantly different from the displayed image (completely different fabric, print, or colour).

3. Return Process

●Report the issue within 24 to 48 hours via email at shivvastram2026@gmail.com or our helpline.
●Submit clear photos and an unboxing video – the video is mandatory; claims without it will not be accepted.
●Once approved, we will arrange a return pickup or provide the return address.
●Refund/exchange starts only after the item reaches our warehouse and passes inspection.

4. Refunds, Exchanges & Charges – Detailed Breakdown

Scenario 1 – No fault of ours (Change of mind / Didn't like / Return without defect)

●The total round‑trip shipping charges and processing fee will be deducted from your refund. Only the remaining balance will be returned.
●The original shipping fee (paid at order placement) is non‑refundable.
●For exchanges, the customer must pay the full round‑trip shipping and re‑delivery cost in advance. Only after payment is received will the exchange item be dispatched.
●This charge exists because we have already incurred real shipping costs for sending the product to you and bringing it back.

Scenario 2 – Fault is ours (Wrong / Damaged / Significantly different product)

●No charge whatsoever. We bear the full round‑trip shipping cost.
●Full refund (including original shipping) or a free exchange will be provided.
●Every paisa is returned – no deductions.

Refund Method

●Money is credited back to the original payment source (UPI, card, wallet, bank) within 7–10 working days.
●For Cash on Delivery orders, refund is transferred to the bank account provided.
●For exchanges, you may choose a different product of equal value or opt for store credit.

5. Non‑Returnable Items

●Custom‑stitched or altered items (saree fall, custom blouse, personalised products).
●Products bought under Sale / Clearance (unless explicitly mentioned as returnable).
●Innerwear, petticoats, stockings – hygiene products (if seal is opened).
●Gift cards and store credit.

6. Important – Damaged or Wrong Item Instructions

●Record a complete unboxing video – without it, no claim will be considered.
●The video must clearly show the full package, labels, barcode, and the defect.
●Complaints received after 48 hours of delivery will not be accepted.

7. Order Cancellation

Cancellation is possible only while the order is in "Processing" status. Once shipped, it cannot be cancelled. In that case, accept delivery and follow the return procedure above.

8. A Gentle Request

●Please check the size chart and fabric details before purchasing. Minor colour variation due to screen settings is natural and is not considered a defect.
●We reserve the right to limit or deactivate accounts that misuse the return process repeatedly.

By shopping at Shiv Vastram, you agree to this Return & Exchange Policy. We place transparency and trust above all else, and promise a quick and fair resolution for every valid case.